If you are not delighted with your purchase, return the item in its original condition within 30 days for a full refund, less shipping costs.
To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. all merchandise must be returned within 30 days of the original purchase date.
2. the merchandise must be in saleable condition with tickets attached.
Sale merchandise may not be returned after 30 days.
Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.
Some items are not returnable at any time, including all products made to order.
RETURNING YOUR ITEM
Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United States Postal Service (USPS) return label with your packing slip. Simply complete your name and address and affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference. If you do not have the return form, you may include the shipment notification email as your proof of purchase. Please include a note with your order stating why you are returning the merchandise.
You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.
Your return package can be dropped off at any US Post Office, dropped in any USPS collection box, or given to your USPS carrier. A fee of $8.00 will be deducted from your return.
If you choose to use a different return method or you no longer have the pre-paid label, please return your item to the following address:
315 Alhambra Circle, Coral Gables, Fl. 33134
FINE JEWELRY RETURNS
Fine jewelry and watches greater than $10,000 cannot be returned using the enclosed pre-paid USPS label. Instead, you should return your package via the carrier of your choice with return signature required. For your protection, fine jewelry returns should be insured for their full value.
EXCHANGING YOUR ITEM
JohnBrevard.com does not accept exchanges at this time.
For all other inquiries, please e-mail firstname.lastname@example.org.